It's crazy reading all of these negative reviews. I've lived here forever and have never had a bad interaction with the people in the office. I think it's funny when people write in their reviews that the office people "promised" something when, in working in a similar industry, that's literally a word never used. What's really sad is the amount of bullying in these reviews against the office members. Who cares what their sexual orientation is or what ethnicity or nationality they are. Are we stuck in some adoloscent trauma or something? Griselda is seriously the nicest person ever. I talk to her all the time in the office and she is always so sweet. Keith is lively and welcoming. So, don't always believe what you read. In my experience people post negative reviews when they're mad because they didn't get their way, or because they didn't read their lease or something. Lois is so fun to talk with and she's helped me with some apartment issues (minor maintenance issues that maintenance DID address timely) and understanding some things in my own lease. Every place has their problems, but bitching about it online and calling people out directly is just childish and mean.